FAQ

WHAT IS THE REWARD?

Purchase from a select range of Rinnai Hot Water Storage Tank products from participating dealers and you could receive a prepaid VISA card up to $100.00.

Eligible Products

  • $50.00 Cashback:
    •  Rinnai Hotflo Electric StorageTank 125 and 160 Litre
    • Rinnai Hotflo Gas Storage Tank 135 Litre
  • $100.00 Cashback:
    • Rinnai Hotflo Electric Storage Tank 250, 315 and 400 Litre

HOW TO CLAIM?

Before you start, please ensure you have the following:

  • Invoice number and date
  • Product Name
  • Store and suburb where purchase is made
  • An electronic copy of your invoice to upload as proof of purchase. (File format: PDF, JPEG only)

It is a very simple process to claim your reward:

  1. Fill out the claim form as requested. Please ensure you enter the correct details especially product name, store name and suburb, invoice details and mailing address.
  2. You will need to also enter your Business Name & Plumber License Number.
  3. When completed, click 'Submit Cash Back' and you will receive a confirmation email.
  4. Once your claim is verified, you will receive an email to advise of your claim status. 

WHEN WILL I RECEIVE MY RINNAI PREPAID GIFT CARD?

If your claim is successful, your card will be issued to you at the end of the promotion period. The card will be sent to the nominated address provided on the claim form.

ANY QUESTIONS?

Should you have any further queries about the program or submitting the claim, you can contact the Rinnai Rewards team on (03) 8620 7827 or email us at info@myrinnairewards.com.au.
Please note the operating hours are Monday to Friday 8:30am to 4:30pm.